Customer support
For wallet funding, an order, withdrawal, login or another account issue. Include the relevant order or transaction reference.
Start a support email ↗CONTACT PAYNEXA
How can we help?
Choose the right route below so your message reaches us with the context needed to help. Until dedicated inboxes are introduced, all enquiries are securely directed through our verified support address.
THE RIGHT ROUTEOne address.
One address.
Clear subject lines.
Messages are reviewed in order of urgency and the information available. Use the prepared email links to label your request correctly.
Privacy & deletion
For access, correction, privacy or account-deletion requests. Send from the email registered to your PAYNEXA account where possible.
Send a privacy request ↗Media & partnerships
For press, interviews, brand enquiries, supplier introductions and commercial partnerships. Tell us your organisation and deadline.
Contact media & partnerships ↗Responsible security reports
Report a suspected vulnerability privately. Explain the affected area and safe reproduction steps; do not expose customer data or publish an active issue.
Send a security report ↗Before you send
- Include your name and registered email address.
- Add an order or transaction reference where relevant.
- Describe what happened and the result you expected.
- Never send your password, transaction PIN, OTP, full BVN, complete card details or private keys.
PAYNEXA media asset
Download the official app icon for an approved article or listing. Do not alter the mark or use it to imply an endorsement.
Download the app icon ↓